The buildings winning on tenant retention aren't just better managed — they're built differently. In this session, leading real estate operators joined us for a candid conversation about what it takes to transform a building from a cost centre into a commercial engine.

The discussion moves beyond access control to explore the real cost of fragmented building tech: the hidden friction in every tenant touchpoint, the revenue left on the table in underutilised amenities, and the competitive liability that comes from systems that don't talk to each other. When access, reservations, parking, guest management, and communications operate in silos, the tenant experience suffers — and so does NOI.

Panelists also dig into a quieter revolution borrowing from the gaming industry: operators who obsess over UX, making daily interactions fast, frictionless, and genuinely engaging. When a tenant can reserve a space, admit a visitor, and book parking in three taps, they stop thinking about leaving.

Topics covered include how integrated platforms are turning buildings into local marketplaces for group purchasing, food ordering, and local services; what a truly unified infrastructure looks like versus bolted-together point solutions; and the measurable impact on retention, operational efficiency, and asset value.

Panelists:
- Betsy Reed, VP Global Data Lead, CBRE ·
- Adam Smolyar, Chief Innovation & Technology Officer, American Landmark Apartments
- Colin Joynt, SVP & CIO, BXP
- Thano Lambrinos, SVP Digital Buildings, Experiences & Innovation, QuadReal Property Group
- Robert Entin, EVP & CIO, Vornado Realty Trust
- Maciej Grabowski, Founder, Blue Bolt

Designed for property owners, asset managers, developers, and operators who want to understand how the buildings that win tenants — and keep them — are being built and managed today.

Check out Blue Bolt here: https://blueboltapp.com/