This webinar explores how landlords and occupiers can work more closely together to create value. The panelists discuss what people want from space, the importance of creating a workplace experience, and the challenges faced by owners and occupiers in delivering or accessing the right kind of space. They also highlight the need for clear communication and collaboration between the two sides of the equation. The chapters cover topics such as the retail perspective, bridging the gap between occupier and tenant, pain points in communication, and the social impact of real estate. The panel discussion focused on the importance of building trust and relationships with owners, understanding occupier needs, and creating customer-centric experiences. They also discussed the benefits of happy tenants in terms of value added across the building or portfolio. Overall, the conversation highlighted the need for owners to provide excellent service and tailor real estate solutions to meet the specific needs of their occupiers.

Takeaways:
- Creating a workplace experience is crucial in attracting and retaining talent.
- Clear communication and collaboration between owners and occupiers are essential for success.
- Understanding what people need and delivering on those needs is key to creating the right space.
- Involving the local community and considering social impact can enhance the value of a space. Building trust and strong relationships with owners is crucial for success in the real estate industry.
- Understanding tenant needs and sharing data and insights are key to creating customer-centric experiences.
- Collaboration and effective communication between owners and occupiers are essential for delivering value and retaining occupiers.
- Tailoring real estate solutions and providing excellent service are important for meeting occupier expectations and creating positive experiences.